Delivery Information
CHRISTMAS DELIVERY
We want to do everything in our power to ensure you get your orders in time for Christmas - therefore our advised order cut off dates are as follows!
BUSINESS AS USUAL DELIVERY GUIDANCE FOR 2025
DELIVERY
All of our wonderful products are made in different ways. Some are kept in stock. While some are produced to order. And some are even pre-order.
Please do take a note of delivery timescales when ordering your items and contact us with any questions.
PERSONALISED STATIONERY
We work with a wonderful family run print studio to produce your personalised cards. Please allow 7-10 working days for from order, to dispatch. In addition the run up to the festive period becomes exceptionally busy, so do allow up to 14 day.
CERAMICS AND GREETING CARDS
While some of our ceramic collections are released on a pre-order basis, they are mostly kept in stock. Please allow 3-5 working days for delivery of items that are available. Any ceramic pre-order dates are always clearly marked. For international ceramic orders, timescales vary depending on country.
ART
We are thrilled to offer affordable global shipping for both unframed and framed art.
Our expert framers have a distinguished history of carpentry and woodworking skills. Your frames will be made bespoke, to order and be of the very best quality. We also use a very high-end acrylic, rather than glass. While acrylic is the same weight and look and feel as glass, it is practically unbreakable, not only making it a far superior choice for shipping, but much safer to hang on the wall of any nursery.
Outside of London, we work with premium printing and framing hubs internationally. Your order will be produced and shipped from the closet facility, making delivery fast and affordable!
CUSTOMS AND DUTIES
For customers outside the UK the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Please check with your country's custom office to determine what these additional costs are prior to purchase.
In an effort to keep taxes for our customers to a minimum, we work with gallery partners worldwide to facilitate fast shipping and avoid additional fees, shipping art within your country's territory. However our ceramics and stationery ship from the UK - import duties and taxes may apply!
ESTIMATED DELIVERY TIMES
UK Shipping
Unframed
Please allow up to 5 working days for the delivery of unframed prints. All orders are sent using a tracked courier service
Framed Prints
Please allow 5-7 working days for the safe delivery of framed, personalised prints. Should you need your order sooner, please do get in touch and we will do everything we can to deliver to tight deadlines. Artwork will be packaged in bespoke frame boxes for added protection to ensure it arrives undamaged.
International Shipping
USA & Australia: we collaborate with family run business wherever possible and as such the lead times for our American and Australian workshops are a little different. Please allow 15 working days for the production and dispatch of framed art. Unframed art will be dispatched in 10-12 working days.
Europe & Rest of World: Please allow 7-10 working days for the safe delivery of framed, personalised prints. Should you need your order sooner, please do get in touch and we will do everything we can to deliver to tight deadlines.
SHIPPING COSTS
For an accurate delivery cost, please add your items to the shopping bag and proceed to checkout. To change the currency, please use the currency converter located in the top corner of the website, or drop down menu on mobile.
We are always very happy to advise on shipping, so please email us at enquiries@jolaing.com.